Data deletion

You can request at any time that we delete the data we have stored about you or your company – including the data we have received through the connection with Facebook and Instagram.

1. Request deletion

Send an e-mail to support@advinq.app with the subject “Data deletion Advinq”. Please state:

• the name of your company,
• the e-mail address of your Advinq account,
• whether your entire account or only certain data should be deleted (for example only the connection to Facebook and Instagram).

2. Confirmation and execution

To ensure that nobody has someone else's data deleted, we confirm the request via the e-mail address of your account. We only delete an entire company account at the request of a person authorised to represent or administer your company. After confirmation we delete the data without undue delay, at the latest within one month, and confirm the deletion to you by e-mail. In exceptional cases this period may be extended by two months; we will inform you of this within one month. Deletion is free of charge. Data that we must retain for legal reasons – such as invoices – is blocked and deleted after the retention period expires.

If you do not have an Advinq account, please also write to us; we will verify your identity in another suitable way. If your request concerns data processed by a customer in Advinq – for example as a newsletter recipient – we will forward it to that customer without undue delay.

3. Disconnect Facebook and Instagram

You can also disconnect yourself:

• in Advinq under Facebook & Instagram click “Disconnect” (for connections via our publishing component: under Connections click “Disconnect” for the respective account), or
• in Facebook under Settings & privacy → Settings → Apps and websites (for business apps under Business integrations) remove the Advinq app. The labels may differ depending on the Facebook version.

If you remove the app in Facebook, the access token becomes invalid and Advinq can no longer access your Pages and accounts; Meta informs us of the removal, and we automatically delete the data from the direct connection. You can also request the deletion of your data on Facebook; you then receive a confirmation code and a link where you can see the status of the deletion. Other data stored by us is deleted at your request as described in section 1. Posts already published remain on Facebook and Instagram; you can delete them there yourself.

4. What is deleted

• account data of your company's users,
• content such as templates, images, videos, campaigns and calendar,
• access tokens and identifiers of connected accounts,
• stored newsletter recipients and contacts,
• status and links of your published posts as well as log data.

Data is removed from backups as the backups expire in the regular cycle. Content already transferred to AI services is subject to their retention rules (see Privacy Policy, section 10).

Questions? support@advinq.app · +49 6221 3214970